Legal

Our policies, terms of use, and legal information. These documents govern your use of the Big River Group website and services.

Last updated: March 2026

Privacy Policy

How we collect, use, store, and protect your personal information under the Australian Privacy Principles.

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Website Terms of Use

The terms governing your use of the Big River Group website, including intellectual property and liability.

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Trading Terms & Conditions

Terms of trade for credit account holders — payment, delivery, returns, and liability.

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Cookie Policy

How we use cookies and similar technologies on our website, and how to manage your preferences.

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Disclaimer

General disclaimers regarding product information, pricing, timber variations, and professional advice.

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PRIVACY AT A GLANCE

How We Handle Your Information

What We Collect

Name and contact details
Business information (ABN)
Website usage data
Enquiry and order history

How We Use It

Process enquiries and orders
Manage trade accounts
Improve our services
Send product updates (with consent)

Your Rights

Access your personal data
Request corrections
Opt out of marketing
Lodge a complaint

Read our full Privacy Policy →

PRIVACY POLICY

Big River Group Privacy Policy

Last updated: March 2026

1. Introduction

Big River Group Pty Ltd (ABN 67 009 681 455) and its related entities (“Big River”, “we”, “us”, “our”) are committed to protecting the privacy of personal information we collect. This policy sets out how we handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personal information collected through our website (bigrivergroup.com.au), trade centres, customer accounts, and any other interactions you may have with us.

2. Information We Collect

The types of personal information we may collect include, but are not limited to:

Name, email address, phone number, and postal address
Business name, ABN/ACN, and trade licence details
Payment and billing information (for trade account holders)
Records of your enquiries, orders, and communications with us
Website usage data including IP address, browser type, pages visited, and referring URLs
Information provided through forms, surveys, or competitions

We only collect personal information that is reasonably necessary for our business functions and activities.

3. How We Collect Information

We collect personal information directly from you when you:

Submit an enquiry or request a quote through our website
Apply for a trade account or credit facility
Place an order at one of our trade centres
Subscribe to our newsletter or marketing communications
Contact us by phone, email, or in person

We may also collect information automatically through cookies and analytics tools when you visit our website. See Section 8 (Cookies) for more detail.

Sections 4–10 follow the same pattern, covering how we use your information, third-party sharing, data security measures, your rights under the Privacy Act, cookie usage, policy updates, and how to contact our Privacy Officer. This prototype demonstrates the content layout and typography for the full policy document.

Questions about our policies? Contact our Privacy Officer at privacy@bigrivergroup.com.au or call 1300 88 1958.